Linda asked me to write a thank you for the care and understanding shown to her during her stay here. She says she knows now why she is happy here, thank you to everyone

I would just like to thank everyone for looking after our father whilst he stayed at Estia Health Golden Grove. He stated that he could not fault anything from the food, carers, activities, lifestyle for their lovely chats and emotional support while the family were away. He also stated that he was very happy with everyone that helped him and made him feel comfortable and welcome here. I would also like to thank Tracey and the admin girls for making this easy for the family. Well done everyone, you should be proud of yourselves!

Since arriving at Estia Health, I have been made very comfortable and I’m happy that I am here. All staff are very pleasant and happy when dealing with me and are always ready to meet my demands and requests. The food is exceptionally good and the variety offered is excellent so I have the opportunity to choose my meals according to my appetite. The monthly meetings are really good as we have the opportunity to either request something we would like on the menu or maybe a game to be played in the afternoon. All of this makes us feel that our interests are taken care of. All staff are really amazing attending to our needs. Thank God my daughter placed me here as I wouldn’t like to be anywhere else. A special note to thank Heather and her lifestyle assistants for the new ideas she comes up with to keep us all busy and our minds occupied.

Since being here at Estia Health I have enjoyed every minute of it. The services that are on offer are outstanding and the care given is truly outstanding. Thank you everyone. Keep up the good work.

Initially we visited Estia Health Golden Grove as an option for respite. From the first visit it had a feeling of warmth. The team were friendly, knowledgeable and demonstrated empathy. We felt at ease and supported throughout the whole admission process. This has continued to be the case. We understand that anywhere you are there will be ‘hitches or glitches’ along the way, it is how they are addressed and resolved that show the quality of the establishment. Specifically, with the current COVID-19 situation Estia Health has maintained its priority of residents’ health and well-being first. Employees have well and truly gone above and beyond their normal duties. We acknowledge that they too have had to sacrifice personal contact with people to keep our loved one safe. The Facetime/ Skype provided us with opportunity to see and talk to dad regularly. We could still deliver care packages to dad via the drop off box. My sister enjoyed Sunday afternoon chats with dad through the window while he enjoyed a whiskey or coffee. Now we can enjoy having a face to face visit, we make it special by bringing in a special coffee and home baked treat. For all these things to happen the staff need to be adaptable, organised and for our family good-humored. The Estia Golden Grove team have definitely been all these things and more.

Starting at the front desk, thank you girls for all your help. The nursing team are always here for us night and day, thank you. To the carers who do a lot of personal care and work in
the dining room, they are always there when you are using your bells, thank you. To the chef and catering team who do a wonderful job, trying to please the residents at Estia Health, thank you. Last and not least, lifestyle for the many events organised for us, like exercise, yoga, meditation therapy and oh so many more. Thank you

To Tracy, Dr. Ooi, Bindu, Grant and all the employees at Estia Health Golden Grove, Thank you for the wonderful care and love given to Pam during her time at Estia Health. The dedication, compassion and professionalism shown over the years has been outstanding. Our family are very grateful to you all. Best wishes

Dear Estia Health employees, Thank you for your wonderful efforts during this tough time. God bless you all every day and every minute, you are all true heroes. With appreciation.

To Dear Tracey & your wonderful staff, I am and forever will be very grateful for the love, care and support you have shown to our family while Mum and Dad have been in your care. I will miss your smiling faces and cheery welcomes. You have all been such a blessing to us and I thank you all from the bottom of my heart. With much love,xxx.

To all Estia Health Golden Grove employees, we wish to truly thank you for everything you have done for our mother and Nan Doreen over the past eight years she has been in your care. She loved living at Estia Health
and when it was also known as Viceroy. She always had positive comments to say about the employees and thought of the team as her “friends”. We appreciate your honesty and compassion over the last two weeks of
her life. You allowed us to spend all the time we needed with Mum and Nan which made this experience for us as positive as it could be. We thank you so much for this.

Mum really enjoyed the Lifestyle team and others coming into her room to sing happy birthday in the morning. The cake at morning tea was also a highlight for her - seeing lots of people come out of their rooms. All the team were very kind to her ensuring they acknowledged her birthday - even when I bought her back in the evening.

To all the wonderful employees at Estia Health, Thank you for all the care and support you give to our mother we really appreciated. We couldn’t be happier with her being at Estia Health. With love Graham, Sue, Tracy, Michael, Shane and families.

Linda asked me to write a thank you for the care and understanding shown to her during her stay here. She says she knows now why she is happy here, thank you to everyone

I would just like to thank everyone for looking after our father whilst he stayed at Estia Health Golden Grove. He stated that he could not fault anything from the food, carers, activities, lifestyle for their lovely chats and emotional support while the family were away. He also stated that he was very happy with everyone that helped him and made him feel comfortable and welcome here. I would also like to thank Tracey and the admin girls for making this easy for the family. Well done everyone, you should be proud of yourselves!

Since arriving at Estia Health, I have been made very comfortable and I’m happy that I am here. All staff are very pleasant and happy when dealing with me and are always ready to meet my demands and requests. The food is exceptionally good and the variety offered is excellent so I have the opportunity to choose my meals according to my appetite. The monthly meetings are really good as we have the opportunity to either request something we would like on the menu or maybe a game to be played in the afternoon. All of this makes us feel that our interests are taken care of. All staff are really amazing attending to our needs. Thank God my daughter placed me here as I wouldn’t like to be anywhere else. A special note to thank Heather and her lifestyle assistants for the new ideas she comes up with to keep us all busy and our minds occupied.

Since being here at Estia Health I have enjoyed every minute of it. The services that are on offer are outstanding and the care given is truly outstanding. Thank you everyone. Keep up the good work.

Initially we visited Estia Health Golden Grove as an option for respite. From the first visit it had a feeling of warmth. The team were friendly, knowledgeable and demonstrated empathy. We felt at ease and supported throughout the whole admission process. This has continued to be the case. We understand that anywhere you are there will be ‘hitches or glitches’ along the way, it is how they are addressed and resolved that show the quality of the establishment. Specifically, with the current COVID-19 situation Estia Health has maintained its priority of residents’ health and well-being first. Employees have well and truly gone above and beyond their normal duties. We acknowledge that they too have had to sacrifice personal contact with people to keep our loved one safe. The Facetime/ Skype provided us with opportunity to see and talk to dad regularly. We could still deliver care packages to dad via the drop off box. My sister enjoyed Sunday afternoon chats with dad through the window while he enjoyed a whiskey or coffee. Now we can enjoy having a face to face visit, we make it special by bringing in a special coffee and home baked treat. For all these things to happen the staff need to be adaptable, organised and for our family good-humored. The Estia Golden Grove team have definitely been all these things and more.

Starting at the front desk, thank you girls for all your help. The nursing team are always here for us night and day, thank you. To the carers who do a lot of personal care and work in
the dining room, they are always there when you are using your bells, thank you. To the chef and catering team who do a wonderful job, trying to please the residents at Estia Health, thank you. Last and not least, lifestyle for the many events organised for us, like exercise, yoga, meditation therapy and oh so many more. Thank you

To Tracy, Dr. Ooi, Bindu, Grant and all the employees at Estia Health Golden Grove, Thank you for the wonderful care and love given to Pam during her time at Estia Health. The dedication, compassion and professionalism shown over the years has been outstanding. Our family are very grateful to you all. Best wishes

Dear Estia Health employees, Thank you for your wonderful efforts during this tough time. God bless you all every day and every minute, you are all true heroes. With appreciation.

To Dear Tracey & your wonderful staff, I am and forever will be very grateful for the love, care and support you have shown to our family while Mum and Dad have been in your care. I will miss your smiling faces and cheery welcomes. You have all been such a blessing to us and I thank you all from the bottom of my heart. With much love,xxx.

To all Estia Health Golden Grove employees, we wish to truly thank you for everything you have done for our mother and Nan Doreen over the past eight years she has been in your care. She loved living at Estia Health
and when it was also known as Viceroy. She always had positive comments to say about the employees and thought of the team as her “friends”. We appreciate your honesty and compassion over the last two weeks of
her life. You allowed us to spend all the time we needed with Mum and Nan which made this experience for us as positive as it could be. We thank you so much for this.

Mum really enjoyed the Lifestyle team and others coming into her room to sing happy birthday in the morning. The cake at morning tea was also a highlight for her - seeing lots of people come out of their rooms. All the team were very kind to her ensuring they acknowledged her birthday - even when I bought her back in the evening.

To all the wonderful employees at Estia Health, Thank you for all the care and support you give to our mother we really appreciated. We couldn’t be happier with her being at Estia Health. With love Graham, Sue, Tracy, Michael, Shane and families.