To the Director of Nursing, I am writing to express my heartfelt thanks to all the staff of Estia Health Glen Waverley. As a family member it was reassuring to know that my mother was being cared for in a compassionate and competent manner by attentive and friendly staff. When visiting mum, I was regularly greeted by a staff member and informed of mum’s current location. That left me with the comforting knowledge that staff had taken an interest in mum and her wellbeing. The family was always kept informed of any issues as they occurred and whenever there were any concerns a doctor was called to attend to mum. During the more than three years that mum resided at this facility. I have never had any cause for complaint, for that you are all to be commended. Warm regards and many thanks.

To the Director of Nursing, I am writing to express my heartfelt thanks to all the staff of Estia Health Glen Waverley. As a family member it was reassuring to know that my mother was being cared for in a compassionate and competent manner by attentive and friendly staff. When visiting mum, I was regularly greeted by a staff member and informed of mum’s current location. That left me with the comforting knowledge that staff had taken an interest in mum and her wellbeing. The family was always kept informed of any issues as they occurred and whenever there were any concerns a doctor was called to attend to mum. During the more than three years that mum resided at this facility. I have never had any cause for complaint, for that you are all to be commended. Warm regards and many thanks.