Client Relations Manager - Full Time - Sydney (Southern & Western Sydney)

Job Type
At Estia Health, we are proud that each of our 69 aged care homes uniquely represent the residents who choose us, the community that surrounds us and the people that we work with. Join us, as we strive to support, nurture and develop your career in the growing aged care industry.
About the role
A key partnership role that involves driving a positive customer, resident and family experience to optimise occupancy and improve performance of our homes. Our Client Relations Managers are champions of the admissions and sales process, referral relationships and strategic planning to anticipate demand and customer needs. As an ambassador for our brand and values, the Client Relations Manager is a pivotal role in our organisation.


The role will be based in Southern and Western Sydney, NSW.
Key responsibilities of the role 
  • Contributes to the performance of homes by reporting, monitoring and reactive actions on occupancy and admission trends
  • Develop and implement sales strategies through in depth market and competitor analysis
  • Creating marketing plans with individual homes to support community engagement and create a sound referrer pipeline
  • Designing and monitoring approaches to improve local referrer relationships and the local reputation of the home
  • Manage my Aged Care website for referral opportunities


About you
Our ideal applicant is an experienced Aged Care professional, with a sound understanding and knowledge of relevant legislation and codes of practice in residential aged care particularly related to funding and the admissions process.
You will be a exceptional communicator who can build rapport and trusting relationships with a diverse range of audiences quickly and you wont be afraid to provide hands on support and guidance when required.
This is a fantastic opportunity to join Estia Health in fast paced, rewarding role focused on the customer experience whilst ensuring corporate goals are being met.


Industry experience in either Residential Aged Care, Home Care or Disability is essential. 


What we will do for you
We encourage you to develop your skills and capabilities and have a range of structured professional development programs to help you grow your career.
In addition, all Estia Health employees have exclusive access to our online rewards portal which offers savings on over 2000 majors retailers, as well as restaurants, travel and entertainment offers.   
If you're interested in joining Estia Health, or would like to know more about this exciting opportunity please contact our recruitment team on 03 9811 9777 today. Apply now for an immediate start!
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