What is your model of care?

We have a resident-centred model of care, which means there is no one size fits all approach. Instead, we get to know every individual person that comes to live in one our homes. Our teams understand that each resident in our care has their own individual story to tell, with different experiences, preferences, identity, values, beliefs, likes and dislikes.;;;When you first move into our homes, our teams get to know you, completing a care plan and other moving in documents. Combined with their experience and compassionate care, residents settled and comfortable, cared for in a safe and supportive environment.;

Do you have Registered Nurses in your homes?

Yes, we have Registered Nurses rostered 24;hours a day,;seven days a week;in all our homes, guided by a clinical Care;Director;and supported by Enrolled Nurses and carers.;

How does Estia Health support residents’ mental wellbeing?

Our care team look after all aspects of a residents wellbeing, including their physical and emotional health. When moving into one of our homes, our clinical care teams will review all of your medical history, your Aged Care Assessment Team* assessment and discuss your care needs with your GP and any other medical professionals looking after you. This will include any care you require to support your mental health and wellbeing.; We understand the impacts of the COVID-19 pandemic have been particularly difficult for people living alone, or full-time carers and that for residents living in our home, state directions may have resulted in periods of restricted visitor access to some of our homes.; Our teams get to know residents in our homes with the aim to understand their likes and dislikes,;background;and hobbies. This is an important step in supporting residents to feel settled in our homes, looking at opportunities for them to engage in activities that are meaningful to them as well as socialising with like-minded people.; *referred to as Aged Care Assessment Service in Victoria

How do I give feedback on the care I receive?

The care you receive is delivered in partnership with you or your nominated representative. We make the time to listen and encourage residents and their loved ones to speak to our team at any time, whether its a compliment, suggestion or complaint.; Our homes have regular resident and relative meetings, which can be a good opportunity to discuss ideas or feedback regarding the home. Alternatively, youre welcome to reach out via any of the following ways:; Speak with the Registered Nurse in charge as your first point of contact; Arrange to meet with the Regional Aged Care Manager of the home, either in person, by phone, or by completing the feedback forms located in the homes reception area; We;carry out regular customer engagement surveys in our homes. ; If you have a complaint or are unhappy with the care youre receiving or the outcome of your discussion, you can contact:; The Regional Manager or contact Estia Healths National Quality team through email feedback@estiahealth.com.au;or phone ;1300 682 833; ; In the event youre not happy with the steps taken by Estia Health, you can seek assistance from; Advocacy services or the Aged Care Quality and Safety Commission: if after raising your complaint or concerns with Estia Health, you feel your feedback has not been addressed, you can contact the local advocacy group or the Aged Care Quality and Safety Commission online at agedcarequality.gov.au or by calling 1800 951 822;;

Wellness Centre

Providing personalised programs designed to improve physical and mental health through EstiaPlus.

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Kevin’s goal

Our Estia Health Blakehurst resident Kevin York talks about his experience, particularly the benefits of the home’s onsite Wellness Centre, which offers specially designed physiotherapy and allied health services as part of a premium service.

Kevin said his goal was to regain fitness and not need a walker. He has been going to the gym every day, using specialised equipment and doing physiotherapy sessions which have resulted in a great improvement of his balance. Now Kevin feels significantly more confident to walk.

Enhanced functional ability and wellness

Our on-site wellness centres provide enhanced physiotherapy, rehabilitation and other allied health services for our residents and the wider community. These services are delivered by Concentric, experts in aged care specific physiotherapy and allied health services.

The wellness centre supports the care we provide at the home, with personalised programs tailored to help our residents improve both mentally and physically. Residents can participate in weekly classes, meet new people, and socialise while working towards their goals. They can also regain a level of independence without having to leave the home for appointments.

The wellness centre is also now being used to provide care to respite residents who come to the home specifically for these services. This means that they'll be able to avoid seeking rehabilitation and reablement services in hospital.

Concentric

Concentric offers a variety of allied health services, such as Occupational therapy and Physiotherapy, both in the clinic and in the community. They’re a unique multidisciplinary allied health provider supporting people with a disability and the elderly.

Working together as a team, they bring together Physiotherapists, Occupational Therapists, Exercise Physiologists, Speech Pathologists, and Psychologists. This allows clinicians with different backgrounds and views to work together to find solutions which help clients to achieve their potential.

Concentric supports the Estia Health team and the care they provide. They will be focused on working closely with every person that comes into the wellness centre, to understand their unique needs tailor a program that will help them define and reach their goals.

Frequently asked questions

What is your model of care?

We have a resident-centred model of care, which means there is no one size fits all approach. Instead, we get to know every individual person that comes to live in one our homes. Our teams understand that each resident in our care has their own individual story to tell, with different experiences, preferences, identity, values, beliefs, likes and dislikes.

When you first move into our homes, our teams get to know you, completing a care plan and other moving in documents. Combined with their experience and compassionate care, residents settled and comfortable, cared for in a safe and supportive environment.
Do you have Registered Nurses in your homes?

Yes, we have Registered Nurses rostered 24 hours a day, seven days a week in all our homes, guided by a clinical Care Director and supported by Enrolled Nurses and carers.
How does Estia Health support residents’ mental wellbeing?

Our care team look after all aspects of a resident’s wellbeing, including their physical and emotional health. When moving into one of our homes, our clinical care teams will review all of your medical history, your Aged Care Assessment Team* assessment and discuss your care needs with your GP and any other medical professionals looking after you. This will include any care you require to support your mental health and wellbeing.

We understand the impacts of the COVID-19 pandemic have been particularly difficult for people living alone, or full-time carers and that for residents living in our home, state directions may have resulted in periods of restricted visitor access to some of our homes.

Our teams get to know residents in our homes with the aim to understand their likes and dislikes, background and hobbies. This is an important step in supporting residents to feel settled in our homes, looking at opportunities for them to engage in activities that are meaningful to them as well as socialising with like-minded people.

*referred to as Aged Care Assessment Service in Victoria
How do I give feedback on the care I receive?
The care you receive is delivered in partnership with you or your nominated representative. We make the time to listen and encourage residents and their loved ones to speak to our team at any time, whether it’s a compliment, suggestion or complaint.

Our homes have regular resident and relative meetings, which can be a good opportunity to discuss ideas or feedback regarding the home. Alternatively, you’re welcome to reach out via any of the following ways:
- Speak with the Registered Nurse in charge as your first point of contact
- Arrange to meet with the Regional Aged Care Manager of the home, either in person, by phone, or by completing the feedback forms located in the home’s reception area
- We carry out regular customer engagement surveys in our homes.
If you have a complaint or are unhappy with the care you’re receiving or the outcome of your discussion, you can contact:
- The Regional Manager or contact Estia Health’s National Quality team through email feedback@estiahealth.com.au or phone 1300 682 833
In the event you’re not happy with the steps taken by Estia Health, you can seek assistance from
- Advocacy services or the Aged Care Quality and Safety Commission: if after raising your complaint or concerns with Estia Health, you feel your feedback has not been addressed, you can contact the local advocacy group or the Aged Care Quality and Safety Commission online at agedcarequality.gov.au or by calling 1800 951 822

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