Client Services Officer (Full Time) - Oakleigh East

Oakleigh East
Job Type

At Estia Health, we’re proud that each of our aged care homes uniquely represent the residents who choose us, the community that surrounds us and the people we work with. Join Estia Health and support our residents with continuing to live the life they love. We will support, nurture and develop your career in the growing aged care industry.

About the role 
Estia Health Oakleigh East providing care for 110 residents, have a fantastic opportunity for an experienced Client Services Officer to join our friendly and supportive team on a Full Time basis. 
As first point of contact for families seeking Aged Care services, the Client Services Officer will assist residents and their families in their journey into residential Aged Care. The role will support homes and our customers with a seamless admissions experience and offer our referrers easy access to our beds.

This position will suit an energetic and results orientated individual who is passionate about driving customer satisfaction in residential Aged Care. You will be making a real difference to our residents and their families, building rewarding and lasting relationships along the way.

Key responsibilities will include but are not limited to:

  • Manage all customers inquiries including conducting site tours and holding resident/relative discussions and liaise with internal and external stakeholders.
  • Proactively manage the pipeline of inquiries to improve sales and conversion rates and proactively engaging with our referrers
  • Implement sales programs to increase the uptake of additional services including activity programs
  • Act as the Customer Service champion for the home by monitoring service stands, ensuring training of staff and actioning resident satisfaction feedback 

About you 
You'll bring to the role you passionate and caring nature, proven time management and organisational skills along with the flexibility to manage changing business needs. You will also have: 

  • 5+ years’ experience in sales/front office hospitality roles
  • A track record of success in sales including strong negotiation and outstanding customer service
  • Impeccable presentation, excellent communication and the confidence to build rapport with a wide range of people
  • The ability to work both individually and as a team to achieve desired outcomes
  • Knowledge of Aged Care including fees and funding (Ideal but not essential)
  • Previous experience delivering training would be highly regarded
  • Qualifications in sales, customer service or hospitality would be an advantage (but not essential)

Applicants with the ability to speak a second language of Greek or Italian will be highly regarded. 

What we will do for you 
At Estia Health, we love to see our team members grow with us. We encourage you to develop your skill and capability and have a range of structured clinical and professional development programs to help you grow your career.

In addition, all Estia Health employees have exclusive access to our online rewards portal which offers savings on over 2000 major retailers, as well as restaurants, travel and entertainment offers.

Join now!
If you interested in this role, apply now! Or if you would like to know more please contact our Oakleigh East home on (03) 9544 8167 or by emailing

To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page!

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