At Estia Health, we are proud that each of our 69 aged care homes uniquely represent the residents who choose us, the community that surrounds us and the people who we work with. Join us, as we strive to support, nurture and develop your career in the growing aged care industry.
About the role
The Service Delivery Manager reports directly to the Head of IT and will manage a small team of Service Desk staff. As the Service Delivery Manager at Estia Health, you will support our Head Office staff and facilities across Australia through the management of all IT Service delivery (both onsite and externally), ensuring that all tickets are actioned according to severity and priority and providing guidance, advice and motivation to your team.
At Estia, people are at the heart of what we do and we are looking for someone who is passionate about customer service, service delivery and improving processes to provide the best possible IT outcomes for our organisation.
The successful candidate will have a strong customer service focus and demonstrated leadership capabilities. In addition, you will also have:
What we will do for you
At Estia, we will provide you with a supportive working environment. In addition, we encourage you to develop your skills and capabilities and have a range of structured clinical and professional development programs to help you grow your career.
In addition, all Estia Health employees have exclusive access to our online rewards portal which offers savings on over 2000 majors retailers, as well as restaurants, travel and entertainment offers.
If you're interested in joining Estia Health, or would like to know more about this role please contact our recruitment team on (03) 9811 9777 or by emailing email@example.com